FAQ

Delivery time depends on the destination country and the service type chosen. Typically, deliveries to Asia take 3-7 business days, while deliveries to Europe/America take 7-14 business days.

Shipping costs are determined by weight, volume, and destination country. We offer competitive prices with minimal hidden fees. You can calculate costs via our website or contact us for a specific quote.

You can track your shipment status using the tracking number provided after shipment. We also offer SMS or email notifications for real-time updates.

Yes, we accept heavy and oversized items. However, shipping costs will be adjusted based on the item's dimensions and weight. Please consult with us before sending.

We deliver to various countries in Asia, Europe, America, and Oceania. For a complete list of destination countries, please visit our website or contact customer service.

If a problem occurs during shipment, we will promptly handle your complaint. For item returns, please contact customer service for further procedures.